Connect your support inbox in one OAuth click. New customer email gets an accurate, threaded reply from an agent trained on your own documents — usually within a minute.
Escalation is built in. When a customer asks for a person — or your escalation rules trigger — the AI stops replying on that thread, your team gets an email pointing at the escalations queue, and a teammate answers from the dashboard. The customer receives it as a normal email reply in the same thread. When it's resolved, the AI takes the next new conversation again.
It sends the reply, threaded into the same conversation, so customers get an answer in minutes instead of waiting on a human pass. If you want a person in the loop, use escalation rules instead: escalated threads pause the AI and wait for your team.
No. The first sync starts from the moment you connect — the existing backlog is never replayed. Only mail that arrives after connection is answered.
The mailbox is checked about once a minute, so replies typically go out within a minute or two of the customer’s email arriving.
None that you type. Gmail connects through Google OAuth — no passwords or app passwords ever touch Chat Cactus. We store only the encrypted OAuth refresh token, and disconnecting the integration revokes the grant at Google.
The agent skips mail it sent itself and self-addressed mail, and it strips quoted history from replies so the model reads only the new message. That prevents loops and keeps answers on-topic.
No. The agent adapts tone per channel: on email it writes a proper salutation and sign-off, uses restrained formatting, and skips emoji unless the customer used them first.
10 minutes from sign-up to your first answered customer message. Free forever plan, no card required to build.