Customers text your number; an agent trained on your documents texts back — short, plain, and accurate. Your team takes over whenever a human is needed.
A text thread is a high-intent conversation — and unlike web chat, the customer's number arrives with it. Every SMS conversation lands in your dashboard with the full transcript and the sender's number attached, so when a texter asks about pricing or availability, your team can read the exchange and follow up directly.
Any Twilio sender: a standard phone number, a short code, or a Messaging Service SID. Paste the Twilio Account SID, auth token, and the sender into the dashboard and point Twilio’s SMS webhook at the URL shown.
Yes. Customers text your number, the agent answers from your knowledge base, and the thread continues as a normal SMS conversation — all of it visible in your dashboard.
Messages consisting of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT are recognised and never reach the AI, so an opt-out is never “answered”. Carrier-level opt-out enforcement (blocking future sends) is handled by Twilio, per industry rules.
The agent is explicitly tuned for SMS: plain text, no emoji or formatting, and answers targeted at under ~300 characters. Long-form answers belong on your website widget or email — the agent knows the difference.
Yes. Escalated SMS threads mute the AI and notify your team; a teammate replies from the dashboard and the customer receives an ordinary text from your number.
10 minutes from sign-up to your first answered customer message. Free forever plan, no card required to build.