Give your community server a slash command that answers from your actual documentation — publicly, instantly, and without pinging the mods.
One slash command: /ask followed by the question. The bot acknowledges instantly and posts a grounded answer in place — in any server channel where the command is allowed.
No. It only sees what someone explicitly sends through /ask. It has no presence in ordinary chat, which keeps both moderation and privacy simple.
The same knowledge base as your other channels: the documents you uploaded to the agent. Answers are formatted in Discord markdown and kept under Discord’s message length limit.
A bot from the Discord Developer Portal: paste the Application ID, Public Key, and bot token into the dashboard, then point the interactions endpoint URL at the address the dashboard shows. The /ask command registers automatically (Discord can take up to an hour to show new global commands).
Escalation on Discord is not live yet — the /ask flow is designed for instant, self-serve answers. For conversations that need a human thread, point members at your website widget or email, where full human handoff is built in.
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