Most tickets are questions your documentation already answers. Put an agent in front of them, and let your team spend its day on the conversations that actually need a person.
Support volume grows linearly with customers; support headcount can't. The result is a queue: customers waiting hours for answers that exist word-for-word in your docs, and agents burning their day on copy-paste answers instead of hard problems. Deflection — answering the repetitive majority automatically — is the only lever that scales, and it only works if the automatic answers are actually right.
Product workflows — here is exactly what the software does
A customer opens your widget (or emails your support inbox) asking how to reset an API key. The agent retrieves the passage from your docs, answers with a citation, and the conversation ends — no ticket, no queue, full transcript in your dashboard. The same question at 2am gets the same answer at 2am.
A customer asks about a refund your policy doesn't cover. The agent doesn't improvise: the "not in the knowledge base" trigger escalates the thread, the AI mutes, your team is notified, and whoever takes it reads the full transcript before typing a word. The customer never repeats themselves, and the human minutes go where they're needed.
We won't hand you an invented "80% deflection" banner — your number depends on how much of your support load is genuinely answerable from documents. What the dashboard gives you is the honest arithmetic:
Anything your documents already answer: policies, how-tos, pricing details, setup steps, account questions. The agent retrieves the relevant passages and cites them — if the answer isn’t in your docs, it says so or escalates instead of guessing.
They escalate: the AI mutes on the thread, your team is emailed, and the conversation waits in a queue with the transcript, priority and assignment. Nothing is dropped, and nobody repeats themselves to a human.
Your dashboard shows every conversation and every escalation. The ratio of conversations resolved without escalation is your deflection rate; watch it and the escalation queue’s volume week over week.
All of them at once: the website widget, Gmail, SMS, WhatsApp, Telegram, Slack, Discord’s /ask, Messenger, and inbound phone calls — one agent, one knowledge base.
10 minutes from sign-up to your first answered customer message. Free forever plan, no card required to build.