PTO policy, VPN setup, expense rules — the questions that interrupt someone's day, every day. Upload the docs once and let people ask in Slack.
"How many PTO days roll over?" is asked every December, and answered every December, by the same person, from the same policy PDF. Upload that PDF to an internal agent and the answer arrives in seconds — cited to the policy, consistent for everyone, and without HR re-typing paragraph 4.2 for the fortieth time. Benefits enrollment, parental-leave rules, expense thresholds: same pattern.
Password resets and VPN setup are 20-step runbooks living in a wiki nobody searches. DM the bot "VPN on a new Mac" and the steps come back from your runbook. What the bot can't resolve escalates to the IT owners with the exchange attached — the ticket that does get filed arrives pre-triaged.
Your wiki is probably good. Discovery is what fails: people don't search, they ask a colleague. Export the high-traffic pages (Markdown or PDF), upload them to the agent, and the colleague being asked is now a bot that never gets tired of the question. Update the doc, re-upload, and the next answer is current — the agent's knowledge is exactly, and only, what you gave it.
Full setup details on the Slack integration page.
Not directly — you export the pages that matter (PDF, Markdown, Word) and upload them to the agent. That’s a deliberate control point: the agent knows exactly what you gave it, nothing else.
Wherever they already are: DM the Slack bot or @mention it in a channel, use a private page with the website widget, or email an internal address connected through Gmail.
The agent says the answer isn’t in its sources — or escalates to the people who own the topic, with the conversation attached. Unanswered questions are your signal for which doc to write next.
Yes — create a second agent with internal documents and connect it to Slack. Customer and internal knowledge never mix, because each agent only knows its own documents.
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